If you’re still using a traditional phone system, it might be time to rethink how your business communicates.Microsoft Teams Telephony offers a smarter, more flexible, and cost-effective solution for companies looking to modernise their communications — especially with the rise of remote and hybrid work.
At NextGen Cloud Solutions, we help businesses across the North East UK make the switch to Microsoft Teams Phone, unlocking powerful features and reducing monthly phone costs.
🔍 What Is Microsoft Teams Telephony?
Microsoft Teams Telephony, also known as Teams Phone, allows you to make and receive external phone calls directly from Microsoft Teams. It transforms Teams into a complete phone system with VoIP (Voice over IP) technology — no more desk phones or bulky PBX systems.
✅ Cloud-based, scalable, and integrated with Microsoft 365
✅ Make calls using your mobile, desktop, or headset
✅ Keep your existing business phone number
💼 Who Should Use Teams Phone?
Whether you’re a remote-first company, a growing SME, or a multi-site business, Microsoft Teams Phone brings flexibility and control.
Ideal for:
- Businesses wanting to unify communications into one platform
- Companies needing scalable call handling
- Organisations using Microsoft 365 apps (Outlook, SharePoint, Power Automate)
🆚 Microsoft Teams Telephony vs Traditional Phone Systems
We've created a detailed comparison table here showing how Teams Phone stacks up against legacy systems.
Key benefits of Teams Telephony:
- 📞 Make & receive calls from anywhere
- 🔁 Simplified call routing and auto-attendants
- 💰 Lower maintenance & monthly costs
- 🧠 Integrated with Outlook, SharePoint & CRM
- 🔐 Enterprise-level security from Microsoft 365
🔄 Real Business Benefits
Here’s how your business will benefit by switching to Teams Telephony with NextGen Cloud Solutions:
- No hardware required – Hosted in the cloud, no PBX to manage
- UK-based support – Friendly, expert support when you need it
- Simple monthly pricing – Predictable, per-user billing
- Migrate your existing number – No loss of branding or continuity
- Add features on the go – Call recording, queues, reporting, and more
🧠 Advanced Integrations: Power Automate & SharePoint
We don’t just set up Microsoft Teams Phone — we can integrate it with your existing workflows using:
- Power Automate: Automate call logs, lead follow-ups, and support ticketing
- SharePoint: Centralised call recordings or documentation sharing
- CRM & Outlook: Click-to-call and calendar-based routing
💬 Thinking of Switching? Let’s Talk.
NextGen Cloud Solutions specialises in Microsoft 365 and Teams Telephony migrations for businesses across the North East UK. We’ll assess your needs, manage the transition, and support your team every step of the way.
👉 Contact us today or call 0191 640 2380 to learn more.
