Microsoft Teams Telephony (Teams Phone) — Fully Managed
Modern cloud calling for UK businesses. Make and receive external calls in Microsoft Teams with auto attendants, call queues, voicemail, recording, analytics and certified devices — deployed and managed end-to-end by NextGen Cloud Solutions.
Turn Microsoft Teams into Your Business Phone System
Teams Phone adds PSTN calling to the collaboration tool your people already use. Keep your numbers, route calls with IVR and queues, record and analyse performance, and work from anywhere across desktop, web and mobile.
PSTN Connectivity Options
- Operator Connect (carrier-managed PSTN)
- Direct Routing with certified SBCs
- Microsoft Calling Plans (where suitable)
Call Flow & Automation
- Auto attendants, menus, time-of-day rules
- Call queues, skills/overflow & music on hold
- Delegation, shared voicemail & group pickup
Quality, Recording & Analytics
- Compliance & on-demand recording options
- Call analytics & CQD/Call Quality Dashboard
- Real-time health monitoring & alerts
Security & Governance
- Encrypted signalling/media, MFA & RBAC
- E911/Dynamic Emergency Calling support
- Retention, compliance & audit logging
Apps & Devices
- Windows, macOS & web clients
- iOS & Android apps with push
- Teams-certified desk phones & speakerphones
Fully Managed by NextGen
- Number porting & new DDI allocation
- Policy design, provisioning & testing
- User training, support & optimisation
Teams Phone Packages
Use these packages as starting points. We’ll tailor users, numbers, PSTN connectivity and policies to your organisation and provide a custom quote.
- External calling in Teams
- Voicemail & transcription
- Simple auto attendant & queues
- Desktop & mobile apps
- Advanced queues & overflow
- Call analytics & reports
- Teams-certified device options
- Conditional access & RBAC
- Multi-level IVR & schedules
- Recording & retention policies
- Operator Connect or Direct Routing
- Emergency calling configuration
- Site-aware routing & policies
- DR routing & SBC resilience
- Survivable branch appliances (where needed)
- Network readiness & QoS guidance
- Skills-based queues & SLAs
- Wallboards & scheduled reports
- Supervisor listen/whisper/barge
- CRM/automation options
- Least-privilege & change control
- Retention, legal hold & audit
- Conditional access & identity protection
- Blueprint & landing zone docs
Key Features at a Glance
Everything your organisation needs to run a modern phone system inside Microsoft Teams.
Calling Essentials
- Make/receive external PSTN calls
- Voicemail with transcription
- Call park, pickup & transfer
Smart Routing
- Auto attendants & nested menus
- Time-based & holiday routing
- Queues with overflow & music on hold
Reporting & Quality
- Call analytics & insights
- Recording & retention policies
- CQD & real-time troubleshooting
Security & Compliance
- Encryption, MFA, RBAC & audit
- Emergency calling features
- Data residency & governance
PSTN Options
- Operator Connect
- Direct Routing (SBC)
- Microsoft Calling Plans
Apps & Devices
- Windows, macOS & web
- iOS & Android
- Teams-certified hardware
Integrations
- Microsoft 365 & Outlook
- CRM & ticketing options
- Power Automate workflows
Managed Service
- Porting & provisioning
- Training & adoption
- UK-based support
Teams Phone vs Traditional Phone Systems
Get Your Microsoft Teams Phone Quote
Tell us about your users, numbers and locations — we’ll design a tailored Teams Telephony deployment and handle everything end-to-end.
Microsoft Teams Telephony — FAQs
What is Microsoft Teams Phone (Teams Telephony)?
Teams Phone adds PSTN calling to Microsoft Teams so users can make and receive external calls using their business numbers across desktop, web and mobile — with IVR, queues, voicemail, recording and governance.
How do I connect Teams to the public telephone network?
There are three main options: Operator Connect (carrier-managed PSTN), Direct Routing (via certified Session Border Controllers) and Microsoft Calling Plans. We’ll help you choose the best fit.
Can we keep our existing phone numbers?
Yes. We manage UK number porting with planned change windows to minimise disruption. New geographic and non-geo numbers are also available.
Do you support emergency calling and compliance?
We configure emergency calling (including dynamic location where supported), retention policies, recording options and access controls to align with your compliance requirements.
What devices can we use?
Teams clients are available for Windows, macOS, web, iOS and Android. We also supply and provision Teams-certified desk phones, speakerphones and meeting room devices.
What does the managed service include?
Solution design, number management, call flow build, policy setup, device provisioning, user training, monitoring and ongoing UK-based support.