Choosing the right phone system for your business can be tricky — especially when balancing cost, features, and reliability. With the UK’s PSTN switch-off fast approaching, many companies are wondering: Should we stick with traditional landlines, or switch to a modern cloud phone system?
In this article, we’ll break down the costs, benefits, and savings of each option, so you can make an informed decision for your business.
What is a Cloud Phone System?
A cloud phone system (also known as VoIP – Voice over Internet Protocol) delivers calls over the internet rather than using traditional copper phone lines. All features are hosted in the cloud, meaning you don’t need bulky on-site equipment.
Key features of Cloud Phone Systems:
- Unlimited UK calls (depending on plan)
- Voicemail to email
- Auto-attendant and call routing
- Video conferencing and team messaging
- Remote working capability
- Scalable for business growth
What is a Traditional Landline System?
Traditional landlines (PSTN/ISDN) use physical copper lines to transmit voice calls. These systems require on-site PBX hardware and often have higher setup and maintenance costs.
Typical features of Traditional Lines:
- Basic call handling
- Limited scalability without extra hardware
- Separate systems for calls, conferencing, and messaging
- Higher long-distance and international call charges
Cost Comparison – Cloud vs Traditional
Here’s a simple breakdown of where your money goes:
| Cost Factor | Cloud Phone System | Traditional Landline |
|---|---|---|
| Setup Costs | Low – no major hardware required | High – PBX equipment & installation |
| Monthly Costs | From £14.99/user (with unlimited calls) | Line rental + call charges (£20–£40 per line) |
| Maintenance | Included in monthly fee | Separate maintenance contracts |
| Upgrades | Automatic | Manual hardware upgrades |
| International Calls | Included or reduced rates | High per-minute charges |
Winner: Cloud Phone System – cheaper setup, lower monthly fees, and minimal maintenance costs.
Feature Comparison
Cloud systems come with more built-in features at no extra cost, while traditional systems often require expensive add-ons.
| Feature | Cloud | Traditional |
|---|---|---|
| Voicemail to Email | ✅ | ❌ |
| Auto-Attendant | ✅ | Limited / Add-on |
| Remote Access | ✅ | ❌ |
| CRM Integration | ✅ | ❌ |
| Video Calls | ✅ | ❌ |
Which Saves More in the Long Run?
When factoring in:
- Lower monthly bills
- No expensive hardware
- Free upgrades
- Cheaper call rates
Cloud phone systems can save small businesses 40–60% compared to traditional phone lines.
Other Benefits of Switching to Cloud
- Business Continuity – Make and receive calls anywhere with an internet connection.
- Scalability – Add or remove users instantly.
- Integration – Connect with Microsoft Teams, CRM systems, and call analytics tools.
- Future-proof – Avoid disruption from the PSTN switch-off in 2025.
Why Choose NextGen Cloud Solutions for Your Cloud Phone System?
At NextGen Cloud Solutions, we specialise in affordable hosted VoIP solutions for UK small businesses. Our plans start from just £14.99 per user/month with unlimited UK calls, free setup, and UK-based support.
✅ Unlimited UK calls
✅ Free number porting
✅ No long contracts
✅ Remote & hybrid work ready
Make the Switch and Start Saving
Don’t get left behind when traditional lines are switched off.
Upgrade to a NextGen Cloud Phone System today and start saving on your communication costs.
📞 Call us: 0191 640 2380
📧 Email us: [email protected]
🌐 Learn more: Cloud Hosted Telephony