Cloud Hosted Telephony for UK Businesses
Professional, reliable and secure VoIP phone systems designed for small & medium businesses. Modern features, UK numbers & porting, mobile/desktop apps and expert UK-based support — all fully managed by NextGen Cloud Solutions.
A Cloud Phone System That Works The Way You Do
Ditch legacy lines. Our managed hosted PBX brings powerful features like smart IVR, advanced queues, omnichannel messaging and rich analytics — accessible from desk phones, browsers or mobile apps.
Smart Call Handling
- Auto-attendants (IVR) & time-of-day routing
- Ring groups & advanced queues
- Agent wrap-up, queue login/logout
Contact Centre Features
- Live wallboards & SLA metrics
- Listen / Whisper / Barge for coaching
- Call recording & retention controls
Omnichannel & Collaboration
- WhatsApp Business & website live chat*
- Facebook Messenger inbox*
- Video meetings & screen share
Apps & Integrations
- Web client, Windows & macOS softphones
- iOS & Android apps with push
- Optional Microsoft Teams interop
Security & Compliance
- TLS/SRTP encryption, anti-fraud & IP ACLs
- Role-based access & audit trails
- UK data handling & GDPR-aligned setup
Fully Managed by NextGen
- Number porting & device provisioning
- Staff training & go-live support
- Monitoring, updates & UK support
*Channel availability may require third-party accounts or add-ons. We’ll confirm options during scoping.
Hosted VoIP Packages
Choose a package as a starting point — every deployment is tailored. Request a customised quote and we’ll size, configure and manage everything for you.
- UK numbers & free porting
- Voicemail-to-email
- IVR menus & ring groups
- iOS/Android & Web apps
- Call queues & agent status
- Time-of-day & holiday routing
- Call reports & basic wallboard
- Optional call recording
- Enhanced wallboards & KPIs
- CRM screen-pop & call journaling*
- Warm transfer & shared voicemail
- Optional Teams interop
- Multi-site routing & hot desking
- Session border/edge configuration
- DR policies & backup trunks
- Custom call flows & automations
- Advanced queues & SLA targets
- Listen / Whisper / Barge coaching
- Recording, retention & redaction
- Analytics & scheduled reports
- Website live chat & click-to-call
- WhatsApp Business channel*
- Facebook Messenger inbox*
- Audit logs, RBAC & policy controls
Key Features at a Glance
Everything you’d expect from a modern cloud PBX — fully managed by NextGen.
Calling Essentials
- HD voice, call transfer/park/hold
- Voicemail-to-email
- Presence & BLF
Smart Routing
- IVR menus & sub-menus
- Time-based & holiday rules
- Queues, ring strategies
Reporting & QA
- Wallboards & KPIs
- Listen/Whisper/Barge
- Recording & retention
Omnichannel
- Website live chat
- WhatsApp Business*
- Facebook Messenger*
Apps & Devices
- Web, Windows & macOS apps
- iOS & Android with push
- IP desk phones supported
Security
- TLS/SRTP & anti-fraud
- RBAC & audit logs
- UK-centric data practices
Devices & Provisioning
- Zero-touch provisioning
- Headsets & DECT options
- Paging & door phones
Reliability & SLAs
- 99.9% target uptime
- DR routing & backups
- Monitoring & alerting
Get Your Hosted VoIP Quote
Tell us about your users, numbers and locations — we’ll design a tailored, fully managed telephony solution for your business.
Cloud Telephony — FAQs
What is cloud hosted telephony?
It’s a VoIP phone system hosted in the cloud. Calls run over the internet and you manage everything via web and mobile apps — no on-prem PBX required.
Can we keep our existing numbers?
Yes. We handle number porting from most UK carriers with planned change windows to minimise downtime.
Do you support remote and hybrid teams?
Absolutely. Users can take calls on desk phones, browsers or mobile apps. Presence, chat and video help distributed teams collaborate.
Is it secure and compliant?
We enable TLS/SRTP encryption, access controls and audit logs. We’ll also configure retention and recording policies to support your compliance needs.
How do packages work without public pricing?
The six packages show feature groupings and scale. We scope your users, features, channels and devices, then provide a tailored monthly subscription.
What devices are supported?
Web/desktop softphones, iOS/Android apps, and a wide range of SIP desk phones, DECT systems and headsets. We’ll recommend models and provision them for you.
Do you offer call recording and analytics?
Yes. Options include on-demand or always-on recording, retention controls, searchable archives, live wallboards and scheduled reports.
Can we integrate with CRM or Microsoft Teams?
Yes. Popular CRMs can screen-pop and journal calls, and Teams interop is available if required. We’ll confirm compatibility during scoping.